Terms & Conditions and Refund Policy

A booking is considered confirmed only after Yalla Sharm confirms availability and payment/deposit requirements.
Some services require advance confirmation from suppliers, venues, airports, airlines, ferry operators, or local authorities.
The customer is responsible for providing accurate names, phone numbers, hotel details, flight details, passport details when required, and correct travel dates.

Prices are shown in the currency displayed on the website or agreed with our team.
Some prices may change due to supplier changes, fuel costs, government fees, entrance fees, exchange rates, or seasonal changes.
Any extra services not included in the tour description must be paid separately.
Payment fees, bank charges, or currency conversion charges are the customer's responsibility unless otherwise stated.

Important: Cancellations made at least 48 hours before the scheduled start time may be eligible for a refund.

For most regular tours and excursions, cancellations made at least 48 hours before the scheduled tour start time may be eligible for a refund.
Cancellations made less than 48 hours before the scheduled start time are non-refundable.
No-shows are non-refundable.
Late arrival for pickup or missing the tour/service is treated as a no-show.
Refunds, when approved, are processed using the original payment method where possible.
Bank fees, payment gateway fees, or transfer fees may be deducted from the refunded amount.

The following services are non-refundable once confirmed:

Airport VIP services, Fast Track, Meet & Assist, VIP Lounge, and similar airport services.
Wedding planning, wedding packages, proposals, romantic events, private celebrations, decorations, venue bookings, and custom event arrangements.
Tours or packages that include flights, ferry tickets, border crossing, visa arrangements, special permits, or travel to another country. Examples include Petra from Sharm El Sheikh, flight-based Cairo tours, international tours, and any tour involving non-refundable third-party tickets or reservations.
Customized/private services where suppliers, vehicles, guides, venues, or materials are reserved especially for the customer.

Date changes or booking modifications depend on availability.
Change requests made less than 48 hours before the service may not be possible.
For non-refundable services, changing the date or details may be treated as a new booking if the supplier does not allow changes.
Any price difference caused by changes must be paid by the customer.

Yalla Sharm may change or cancel a service due to weather, safety concerns, supplier issues, government restrictions, force majeure, or operational reasons.
If Yalla Sharm cancels a service and no suitable alternative is available, the customer may receive a refund for the cancelled service.
If a suitable alternative or rescheduled date is accepted by the customer, no refund will be due after acceptance.

Some tours depend on weather, sea conditions, road conditions, permits, or government rules.
Yalla Sharm and its suppliers may adjust timing, routes, vehicles, boats, or program details for safety or operational reasons.
Yalla Sharm is not responsible for delays or cancellations caused by events outside its control, including weather, border closures, airport restrictions, government decisions, strikes, accidents, natural events, or force majeure.

Pickup times are approximate and may vary due to traffic, hotel location, security checks, road conditions, or delays with other guests.
Customers must be ready at the agreed pickup location on time.
The customer is responsible for checking the final pickup time and keeping their phone available.
Yalla Sharm is not responsible if the customer provides wrong hotel details, wrong flight details, wrong contact information, or is not reachable.

For tours requiring passports, flights, ferries, borders, permits, or visas, the customer is responsible for having valid travel documents.
Yalla Sharm is not responsible if the customer is refused travel, boarding, entry, or participation because of missing, invalid, or incorrect documents.
In such cases, the booking may be non-refundable.

Customers are responsible for choosing tours suitable for their health, age, fitness level, and personal conditions.
Customers should inform Yalla Sharm before booking about any medical condition, pregnancy, disability, mobility issue, allergy, or special requirement.
Travel insurance is recommended.
Yalla Sharm is not responsible for personal injury, loss, damage, or expenses unless caused directly by proven negligence.

Yalla Sharm tries to keep descriptions, prices, photos, and schedules accurate.
Photos are for illustration and may not always represent the exact vehicle, boat, venue, guide, meal, or setup.
Tour programs may change slightly depending on operational conditions.

Any issue during the tour or service should be reported immediately to Yalla Sharm so the team can try to solve it during the experience.
Complaints made after the service may be harder to investigate if they were not reported at the time.

For questions about bookings, cancellations, or refunds, customers can contact Yalla Sharm:

Email: booking@yallasharm.com
Phone/WhatsApp: +201016001003
Address: villa 9 Al Reyadat Al Bahareya, Street, Sharm Al Shiekh, South Sinai Governorate